James Kay

Senior Account Manager

James has worked as an account handler at several Manchester advertising agencies including McCann Erickson and TBWA\Manchester in a career that has taken in clients as diverse as Manchester United and The Co-operative Funeralcare. Through his analytical approach James is able to work with clients to deliver communications that work and genuinely affect behaviour.

My Favourites

Waterstones. The survival of Waterstones on the High Street is proof that store design and customer engagement are critical. Everything from the design of their shelves, the style of POS, merchandising, customer service messages etc all create an environment where lingering, browsing and buying are encouraged.


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